Operational Efficiency

Operational Efficiency

Response times, completion rates, and SLA compliance

Avg Response Time
11.0m
time to first action
Avg Completion Time
51.4m
request to done
SLA Compliance
91.0%
within SLA target
Overdue Requests
103
exceeded SLA
Response & Completion Time Trend
Mar 1Mar 2Mar 4Mar 6Mar 7Mar 9Mar 11Mar 130m20m40m60m80m
  • Response
  • Completion
SLA Compliance Trend
Feb 28Mar 2Mar 4Mar 6Mar 8Mar 10Mar 1360%70%80%90%100%
SLA Performance by Property
PropertyAvg ResponseAvg CompletionTotal RequestsOverdueSLA ComplianceSLA Bar

Grand Hyatt Bangkok

8m

43m

412

15

96.4%

Marriott Sukhumvit

12m

58m

287

32

88.7%

Novotel Silom

7m

35m

198

4

97.8%

Ibis Styles Khaosan

19m

1h 12m

143

30

79.2%

Centara Grand

9m

49m

321

22

93.1%