Satisfaction Report
Satisfaction Report
Guest feedback, ratings, and NPS analytics
Last 30 days
Overall Rating
4.2
848 reviews
NPS Score
62
Excellent
Industry avg: 45
Promoters
71%
Score 9-10
Detractors: 9%
Response Rate
68%
vs 65% last period
848 of 1,247 guests
Rating Distribution
5
50%
4
33%
3
11%
2
4%
1
2%
NPS Trend
By Service Category
Spa: 4.4
Food: 4.2
Housekeeping: 4.9
Concierge: 4.7
Transport: 4.8
Activities: 4.7
Recent Feedback
"Absolutely wonderful experience. The therapist was professional and the ambiance was perfect."
"Food was excellent, delivery was slightly delayed but staff was apologetic."
"Driver was on time but the vehicle was not as described."
"The concierge arranged everything perfectly for our anniversary dinner."
"Room was not cleaned to our expectations. Raised with the front desk."